Russell Willerton is an associate professor in the Department of English at Boise State University, where he has taught courses in technical communication since 2005. After completing bachelor’s degrees in radio/TV and English at Abilene Christian University, he worked full-time creating feature stories for a regional public-radio network. He later moved into technical writing, working for several companies in the Dallas/Ft. Worth area. During that time, Willerton earned a master’s degree in English from the University of North Texas. He went on to earn a Ph.D. in technical communication and rhetoric from Texas Tech University, where he was an SBC/Chancellor’s Fellow. Willerton’s work has appeared in the Journal of Technical Writing and Communication, Technical Communication, Business and Professional Communication Quarterly, and Technical Communication Quarterly, among other outlets, and in the collection Qualitative Research in Technical Communication: Perspectives and Techniques (Routledge).