<html><head><meta http-equiv="Content-Type" content="text/html; charset=utf-8"></head><body style="word-wrap: break-word; -webkit-nbsp-mode: space; line-break: after-white-space;" class=""><meta http-equiv="Content-Type" content="text/html; charset=utf-8" class=""><div style="word-wrap: break-word; -webkit-nbsp-mode: space; line-break: after-white-space;" class="">Graves and Graves <i class="">Strategic Guide to Technical Communication </i>does a good job of breaking down methods. I’ve used it in undergraduate classes a couple of times. <div class=""><br class=""></div><div class="">Michelle<br class=""><div class=""><br class=""><blockquote type="cite" class=""><div class="">On Oct 12, 2018, at 9:34 AM, Hendrickson, Brian <<a href="mailto:bhendrickson@rwu.edu" class="">bhendrickson@rwu.edu</a>> wrote:</div><br class="Apple-interchange-newline"><div class="">
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<div class="">Dear List,</div>
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<div class="">I'm curious to know what resources you use to teach undergrads (esp. non-majors) to conduct web usability research, or UX research in general.</div>
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<div class="">I've mostly found texts that discuss general usability principles, such as handbooks for general audiences (e.g. Krug 2014) or introductory TC textbooks, but that don't go into much depth on methods. Barnum's (2002)
<i class="">Usability Testing and Research</i> seems to be the most thorough instructional text on methodology we have in TC, but 16 years is a long time ago. I may be running up against what Chong (2016) identifies as a lack of explicitly pedagogical texts in TC concerning
usability.</div>
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<div class="">I'd love to hear from you if you have used these or other texts, and to what degree of success.</div>
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<div class="">Some context: This spring, as part of an intermediate level special topics course I'm calling Community-based Writing in a Digital World, I'm taking on a community engagement project that involves developing web content/architecture for a police department's
community relations bureau, which will further involve conducting UX research with community and police stakeholders to ensure that the web space facilitates partnership and trust building. Because it satisfies a gen ed requirement, I am likely to get students
of all majors and at various levels of degree completion, which is why I'm pushing for very "usable" texts.</div>
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<div class="">Thanks,</div>
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<div dir="ltr" class="">Brian Hendrickson, PhD
<div class="">Assistant Professor</div>
<div class="">Dept of Writing Studies, Rhetoric, and Composition</div>
<div class="">Roger Williams University</div>
<div class=""><a href="mailto:bhendrickson@rwu.edu" target="_blank" class="">bhendrickson@rwu.edu</a></div>
<div class="">Pronouns: he/him/his</div>
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