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Emma, I really appreciate your insights here. I’m going to check out both <a href="http://usertesting.com" class="">
usertesting.com</a> and the adobe site. Thank you.
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<div class="">All:</div>
<div class="">In the current iteration of the capstone class, I’m teaching XA (Experience Architecture) and usability testing is a smaller part of the class activities. We’re focused on articulating the user experience. The final project has shifted to an “everything
but” running a test with users, in part because of IRB complications (a whole ‘nother post), but also because I have been getting much better outcomes when the emphasis is on production of testing environments, ethics, processes, and
<i class="">preparing for working with users within institutions. </i><span style="font-style: normal;" class="">The approach has taken the pressure off what I always felt was a </span>rush to get to hands on testing, at the expense of users who would inevitably
realize the testing was a class exercise, and result in strong observer effect problems. The students run the test procedures on each other and narrate their experience (speak aloud) and so there are layers of reflection and revision in the materials production
and method/ological discussion. </div>
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<div class="">I cannot imagine trying to first teach usability and user-centered design, and then run usability tests completely remotely, but that may be a failure of imagination on my part.</div>
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<div class="">I look forward to more insightful posts. Thanks for the prompt, Miles. </div>
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<div class="">-Michael<br class="">
<a href="mailto:salvo@purdue.edu" class="">salvo@purdue.edu</a> </div>
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<div class="">On Sep 24, 2020, at 9:19 AM, Emma J. Rose <<a href="mailto:ejrose@uw.edu" class="">ejrose@uw.edu</a>> wrote:</div>
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<div dir="auto" class="">Hi all, <br class="">
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Remote usability studies have been a key tool in UX for many years. Our industry colleagues are also grappling with a full shift to remote at the moment and there are many interesting articles, stories, and how to's out there. <br class="">
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In our program, one of our instructors had success last Spring having students use <a href="http://usertesting.com/" target="_blank" class="">usertesting.com</a> to design and run remote unmoderated studies. They provided her with a free license for each student
to run 5 participants. <br class="">
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When I teach in Spring (and if we are still online), I plan to have students work through the different options for remote testing and decide which method/tool to use depending on their research questions and articulate why. Having the students engage in both
the deliberation and articulation of choosing research tools is a helpful exercise and one that will serve them well as the enter the profession.<br class="">
<br class="">
This article is a very simple primer (from Adobe, excuse the corporate content but its quite good) <a href="https://xd.adobe.com/ideas/process/user-testing/remote-usability-testing/" target="_blank" class="">https://xd.adobe.com/ideas/process/user-testing/remote-usability-testing/</a>.
It lays out the different approaches and some possible tools for each. <br class="">
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Look forward to hearing others’ approaches!<br class="">
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<div dir="auto" class="">All the best,<br class="">
Emma<br class="">
------<br class="">
Emma Rose, PhD<br class="">
pronouns: she/her<br class="">
<br class="">
Associate Professor<br class="">
Writing Studies & Technical Communication<br class="">
University of Washington | Tacoma<br class="">
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<div name="messageReplySection" class="">On Sep 24, 2020, 5:58 AM -0700, Stephen Bernhardt <<a href="mailto:sab@udel.edu" class="">sab@udel.edu</a>>, wrote:<br class="">
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<div class="">Could students evaluate usability of the tools they are using, like Zoom, Skype, Hangouts, or filesharing, concurrent authoring, or revision markup tools in Adobe, a CMS, or other software systems?</div>
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<div dir="ltr" class="gmail_attr">On Thu, Sep 24, 2020 at 8:35 AM Pass, Elizabeth Ruth - passer <<a href="mailto:PASSER@jmu.edu" class="">PASSER@jmu.edu</a>> wrote:<br class="">
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<p class="">Miles-</p>
<p class="">I've been struggling with teaching the Usability Testing course online, as well. I taught it last spring when we moved online. Students in my course use the Krug and Barnum text and I also focus a lot on accessibility/ADA/disability studies.</p>
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<p class="">We went online during the formal testing project, right as they were conducting run-throughs and about to conduct the usability tests. I did a quick run-down on how to test online and told the class that because they have already recruited their
participants, they could test them online if they want. They had already downloaded a trial version of Camtasia so they could record the test, or I let them use any other app/program (e.g. Google Meet) they felt comfortable with.</p>
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</p>
<p class=""><span style="font-family:Calibri,Helvetica,sans-serif,EmojiFont,"Apple Color Emoji","Segoe UI Emoji",NotoColorEmoji,"Segoe UI Symbol","Android Emoji",EmojiSymbols;font-size:16px" class="">For the informal tests the students will conduct in the online </span>Usability
Testing this spring,<span style="font-family:Calibri,Helvetica,sans-serif,EmojiFont,"Apple Color Emoji","Segoe UI Emoji",NotoColorEmoji,"Segoe UI Symbol","Android Emoji",EmojiSymbols;font-size:16px" class=""> I'll let the students test each other, as long
as the websites they choose fit (which is almost a guarantee). Our university has licenses for WebEx and Zoom--so students are familiar with them and both allow sharing and recording.</span></p>
<p class=""><span style="font-family:Calibri,Helvetica,sans-serif,EmojiFont,"Apple Color Emoji","Segoe UI Emoji",NotoColorEmoji,"Segoe UI Symbol","Android Emoji",EmojiSymbols;font-size:16px" class=""><br class="">
</span></p>
<p class=""><span style="font-family:Calibri,Helvetica,sans-serif,EmojiFont,"Apple Color Emoji","Segoe UI Emoji",NotoColorEmoji,"Segoe UI Symbol","Android Emoji",EmojiSymbols;font-size:16px" class="">For the formal test, students will recruit as they did in
the past--through other classes, organizations they are a part of, family friends, etc. </span></p>
<p class=""><span style="font-family:Calibri,Helvetica,sans-serif,EmojiFont,"Apple Color Emoji","Segoe UI Emoji",NotoColorEmoji,"Segoe UI Symbol","Android Emoji",EmojiSymbols;font-size:16px" class=""><br class="">
</span></p>
<p class=""><span style="font-family:Calibri,Helvetica,sans-serif,EmojiFont,"Apple Color Emoji","Segoe UI Emoji",NotoColorEmoji,"Segoe UI Symbol","Android Emoji",EmojiSymbols;font-size:16px" class="">The only problem I've run into is how to include/recruit
those with accessibility needs to represent the audiences of the websites. I've found nothing in the lit. that discusses how to do this (if you know of any, please let me know). How do you recruit for participants with accessibility needs ("I'm writing to
recruit those who have accessibility needs or disabilities according to the legal definition as participants.... If you have a physical, visual, cognitive....") or approach someone you think has an accessibility need ("Excuse me, I don't mean to be rude, but
it looks like you have an artificial leg. Do you mind....") Talk about awkward and rude.</span></p>
<p class=""><span style="font-family:Calibri,Helvetica,sans-serif,EmojiFont,"Apple Color Emoji","Segoe UI Emoji",NotoColorEmoji,"Segoe UI Symbol","Android Emoji",EmojiSymbols;font-size:16px" class=""><br class="">
</span></p>
<p class=""><span style="font-family:Calibri,Helvetica,sans-serif,EmojiFont,"Apple Color Emoji","Segoe UI Emoji",NotoColorEmoji,"Segoe UI Symbol","Android Emoji",EmojiSymbols;font-size:16px" class="">Fortunately, a colleague and close friend of mine has colorblindness,
some hearing issues, and because of MS he has difficulty using the mouse and trackpad. I spoke with him and asked if he would be willing to serve as a participant for the students to use for usability testing. It's one thing to test for accessibility; it's
another thing to have someone responding to the researcher about issues in real-time. After the testings, I'm also going to have a synchronous class so he can speak with the students and explain his experiences and issues he's had navigating websites. Also,
students will be able to ask him questions.</span></p>
<p class=""><span style="font-family:Calibri,Helvetica,sans-serif,EmojiFont,"Apple Color Emoji","Segoe UI Emoji",NotoColorEmoji,"Segoe UI Symbol","Android Emoji",EmojiSymbols;font-size:16px" class=""><br class="">
</span></p>
<p class=""><span style="font-family:Calibri,Helvetica,sans-serif,EmojiFont,"Apple Color Emoji","Segoe UI Emoji",NotoColorEmoji,"Segoe UI Symbol","Android Emoji",EmojiSymbols;font-size:16px" class="">I know this is not an opportunity available in a usability
testing course every time; however, maybe you know someone you are comfortable enough with/close enough with to ask if he/she would do the same or at least share his/her experiences. </span></p>
<p class=""><span style="font-family:Calibri,Helvetica,sans-serif,EmojiFont,"Apple Color Emoji","Segoe UI Emoji",NotoColorEmoji,"Segoe UI Symbol","Android Emoji",EmojiSymbols;font-size:16px" class=""><br class="">
</span></p>
<p class=""><span style="font-family:Calibri,Helvetica,sans-serif,EmojiFont,"Apple Color Emoji","Segoe UI Emoji",NotoColorEmoji,"Segoe UI Symbol","Android Emoji",EmojiSymbols;font-size:16px" class="">Best of luck and if you discover solutions, I'd appreciate
the pass-along--</span></p>
<p class=""><span style="font-family:Calibri,Helvetica,sans-serif,EmojiFont,"Apple Color Emoji","Segoe UI Emoji",NotoColorEmoji,"Segoe UI Symbol","Android Emoji",EmojiSymbols;font-size:16px" class="">Elizabeth</span></p>
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<font size="2" class="">Elizabeth R. Pass, Ph.D.<br class="">
<font size="2" class="">Associate Professor</font><br class="">
School of Writing, Rhetoric & Technical Communication<br class="">
James Madison University<br class="">
54 Bluestone Drive<br class="">
MSC 2103, Harrison Hall 2258<br class="">
Harrisonburg, VA 22807<br class="">
540.568.8139<br class="">
<a href="mailto:passer@jmu.edu" target="_blank" class="">passer@jmu.edu</a><br class="">
<a href="http://sites.jmu.edu/HelpfulResources/" target="_blank" class="">sites.jmu.edu/HelpfulResources/</a><br class="">
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<div id="gmail-m_6663889772905145826divRplyFwdMsg" dir="ltr" class=""><font style="font-size:11pt" face="Calibri, sans-serif" class=""><b class="">From:</b> ATTW-L <<a href="mailto:attw-l-bounces@attw.org" target="_blank" class="">attw-l-bounces@attw.org</a>>
on behalf of Miles Kimball <<a href="mailto:miles.kimball@gmail.com" target="_blank" class="">miles.kimball@gmail.com</a>><br class="">
<b class="">Sent:</b> Thursday, September 24, 2020 7:35:07 AM<br class="">
<b class="">To:</b> <a href="mailto:attw-l@attw.org" target="_blank" class="">attw-l@attw.org</a><br class="">
<b class="">Subject:</b> [ATTW-L] usability online?</font>
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<div dir="ltr" class="">Anyone care to share approaches to teaching usability testing in an online class? Traditional usability testing is difficult to do fully online without asking the test subjects to bear a lot of the load (setting up cameras and so on).
In the past, with f2f classes I've tried to keep the focus on paper prototype testing, but even that seems unworkable online.
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<div class="">Any ideas or thoughts?</div>
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<div class="">Thanks!</div>
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<div class="">Miles<br clear="all" class="">
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--<br class="">
<div dir="ltr" class="">Miles Kimball, PhD</div>
<div class="">Professor, Department of Communication and Media</div>
<div class="">Rensselaer Polytechnic Institute</div>
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