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<p class="MsoNormal"><span style="font-size:10.5pt;font-family:"Geneva",sans-serif">Dear colleagues,<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.5pt;font-family:"Geneva",sans-serif"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.5pt;font-family:"Geneva",sans-serif">The July 2021 issue of
<i>Journal of Business and Technical Communication</i> is now available online. Below is the TOC. Best, Jo<o:p></o:p></span></p>
<p class="MsoNormal"> <o:p></o:p></p>
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<a href="http://el.sagepub.com/ls/click?upn=jzaGsQJhoGeIOmLQbz1SMpGIkp107kQ6WXn94KSDOCnKKCz75NtE8ocBCg6CAqe-2FCugUF0L6fSH-2FJokbzAVxQ2E1J15yUu2uxv39-2F-2BNRQpA-3DrWum_diDGOTYd5VtUVU61sQqLx5YsN6mHIuUCynkRs7FNbzBYoI5beEJhqorgQuaYuy9gBwbqvsGTVmmmfC-2BCxDTFOfRqhFsPTetZngKaRcrtXEwOYzPj9VJXSwR4rB3F1Qjn0T3Pf6EeOwUaN4reMwoorcdBnrEb5Pv80bu3M8r5jkwFUMMD7GMcbaiBSv4PhASpcOe2vQw9nkMUYp8CWZ4UPJPQ1utW91fjU3JDeVn-2BxyMBbiT6NXJZDGVrr5-2FFLfneVnYnoC53fBpHiaK4zbwDDeCjGSpqyHgaqE-2BAeCW74-2Bg-3D" title="http://el.sagepub.com/ls/click?upn=jzaGsQJhoGeIOmLQbz1SMpGIkp107kQ6WXn94KSDOCnKKCz75NtE8ocBCg6CAqe-2FCugUF0L6fSH-2FJokbzAVxQ2E1J15yUu2uxv39-2F-2BNRQpA-3DrWum_diDGOTYd5VtUVU61sQqLx5YsN6mHIuUCynkRs7FNbzBYoI5beEJhqorgQuaYuy9gBwbqvsGTVmmmfC-2BCxDTFOfRqhFsPTet"><span style="font-size:13.5pt;font-family:"Arial",sans-serif;color:#006ACC;text-decoration:none">Journal
of Business and Technical Communication- Volume: 35, Number: 3 (July 2021)<span class="apple-converted-space"> </span></span></a><o:p></o:p></p>
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<p class="MsoNormal"><b><span style="font-size:13.0pt;font-family:"Arial",sans-serif">Articles</span></b><o:p></o:p></p>
<p class="MsoNormal"><a href="http://el.sagepub.com/ls/click?upn=jzaGsQJhoGeIOmLQbz1SMpGIkp107kQ6WXn94KSDOClPDDTvVX1K3PJdizCh3SL7TTmmM7nWvFr33Uhfyv6Tkp4z00JYRRkEcEOjhgk2SwD2byVL9AB5r-2BGMNbe-2BLq5bInR7_diDGOTYd5VtUVU61sQqLx5YsN6mHIuUCynkRs7FNbzBYoI5beEJhqorgQuaYuy9gBwbqvsGTVmmmfC-2BCxDTFOfRqhFsPTetZngKaRcrtXEz9JyYliX7KIGvEGHAeuMjWgZleTIb95VIm-2FioqZ6MucNIxhaBAB5vuo0PkPseoAM4NrDvXu2X-2F5b4nN8jthpxo6jB6Y5I2TIfSE-2BT1w9WE8t448DunxtAO8HZdu2QP1ah4UF9Z7CsY2P9McWNvl-2FLloMIM8j9kA-2Fh9kuv4sjfTS2f1ea0W0sZNrStZVpKFa9g-3D" title="http://el.sagepub.com/ls/click?upn=jzaGsQJhoGeIOmLQbz1SMpGIkp107kQ6WXn94KSDOClPDDTvVX1K3PJdizCh3SL7TTmmM7nWvFr33Uhfyv6Tkp4z00JYRRkEcEOjhgk2SwD2byVL9AB5r-2BGMNbe-2BLq5bInR7_diDGOTYd5VtUVU61sQqLx5YsN6mHIuUCynkRs7FNbzBYoI5beEJhqorgQuaYuy9gBwbqvsGTVmmmfC-2BCx"><span style="font-size:13.5pt;font-family:"Arial",sans-serif;color:#006ACC;text-decoration:none">Genre
Change in the Online Context: Responding to Negative Online Reviews and Redefining an Effective Genre Construct on Amazon.Com</span></a>
<span style="font-size:10.0pt;font-family:"Arial",sans-serif;color:gray"><a href="http://el.sagepub.com/ls/click?upn=BKftdG-2F681xH37lBnj1ROKeCKio-2FQx6UbnYlrBc1BWPBccu2B1YPT7TOFQ8XofAOUXOAQtY18bERef9zxI2kUQ-3D-3DFyv9_diDGOTYd5VtUVU61sQqLx5YsN6mHIuUCynkRs7FNbzBYoI5beEJhqorgQuaYuy9gBwbqvsGTVmmmfC-2BCxDTFOfRqhFsPTetZngKaRcrtXEyhn70-2BMEQjeBUBjBbtqrYRspQwI0XyzTNeVEbi88rfDQ5YL35DJlbHUtmdd8U2irh7RVnCpGPbJGW1OjMl3DeAgC6KrOym5jwm0ZPE3kPFbxyA4JQ4ob6LcDbCn6ALJpHlCGmfd4VJKjd78xfMGgV-2BwzcM-2FI33AH-2F0gFPIumZtJrLBe8jD09fAdLgUJ5LpQRM-3D">Junhua
Wang</a></span><o:p></o:p></p>
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<p class="MsoNormal"><a href="http://el.sagepub.com/ls/click?upn=jzaGsQJhoGeIOmLQbz1SMpGIkp107kQ6WXn94KSDOClPDDTvVX1K3PJdizCh3SL7TTmmM7nWvFr33Uhfyv6Tkt2fXePWRtP-2FYWfnMCZVwHYToBJQI3WluHKcBHsbebSL98Gk_diDGOTYd5VtUVU61sQqLx5YsN6mHIuUCynkRs7FNbzBYoI5beEJhqorgQuaYuy9gBwbqvsGTVmmmfC-2BCxDTFOfRqhFsPTetZngKaRcrtXEzMViGDqriLIKLhV7LtvHhaSvdZEbFgTNb6bpbROsDyyRKK491t4HZOwyeelZVXq-2FEcUqcdOBhXym-2B56Yqb97V83oHkoBfKHOF4x7el2jPhvOK0MJayBl1EfGP-2FMFW6RKND2o-2FEg4PJ1bLrSTqRiCdZ8MyOBMRHR9L8izOTNfrevA9mf8Xc9p22QYcX0QLl-2FPk-3D"><span style="font-size:13.5pt;font-family:"Arial",sans-serif;color:#006ACC;text-decoration:none">Conceptualizing
Empathy Competence: A Professional Communication Perspective</span></a> <span style="font-size:10.0pt;font-family:"Arial",sans-serif;color:gray">
<a href="http://el.sagepub.com/ls/click?upn=BKftdG-2F681xH37lBnj1ROKeCKio-2FQx6UbnYlrBc1BWNZOPAe4A4kNpfBq-2BcV8OLUiMZ98GVrSdcpsA4QrEoQ4g-3D-3D8EPq_diDGOTYd5VtUVU61sQqLx5YsN6mHIuUCynkRs7FNbzBYoI5beEJhqorgQuaYuy9gBwbqvsGTVmmmfC-2BCxDTFOfRqhFsPTetZngKaRcrtXEy0dVxxD3DtdDNbQnkxjpkKrXugeJDV-2F8BDemSDgWwP2hC87gxS0yJ2FSd9D1oJ1hzTQsPHEpzY8eTm3NZdjS06HDn97sXVHm-2FWnhhEcohDE3SoSgsGZmpKvITfv-2FKdY0cZeY-2F1-2FG08lnS9Wp7NgndzO-2BCkGplqltmgL3C0k641Vt5Y6IO64zZDVOfd7IIg1kY-3D">Melissa
Fuller</a>,<span class="apple-converted-space"> </span><a href="http://el.sagepub.com/ls/click?upn=BKftdG-2F681xH37lBnj1ROKeCKio-2FQx6UbnYlrBc1BWN1XBqlmLeF2kSfOLb0jdRX0nsgiUIy999fEGpg8PY00w-3D-3DXeo4_diDGOTYd5VtUVU61sQqLx5YsN6mHIuUCynkRs7FNbzBYoI5beEJhqorgQuaYuy9gBwbqvsGTVmmmfC-2BCxDTFOfRqhFsPTetZngKaRcrtXEx5uO0rs2ZEYgSYIzwHThVo-2FhqBeX1v69Wl9GvpsrJm4FThohDzqmABsErlY8OYfDWMej8JJRH8KoMRVt3Yhz6B6N3sO0vMt6krj3qSkiqthHPCQq-2BYqWukd8xvY5vimTemN-2BJRYp-2BwP8CQpxQoT51KFFuX-2BMwKqWHz8xafdG-2FbwAMycyU4SK9JT7ve3WqS5vY-3D">Elanor
Kamans</a>,<span class="apple-converted-space"> </span><a href="http://el.sagepub.com/ls/click?upn=BKftdG-2F681xH37lBnj1ROKeCKio-2FQx6UbnYlrBc1BWMzRraI50JWKXprbvCtkXaV1v4lPduOLIyVpFTT35Ccqw-3D-3DLjXc_diDGOTYd5VtUVU61sQqLx5YsN6mHIuUCynkRs7FNbzBYoI5beEJhqorgQuaYuy9gBwbqvsGTVmmmfC-2BCxDTFOfRqhFsPTetZngKaRcrtXExsXPp8-2F5c4g-2FPXLYlyOePYboBBsAUGoDXGFRZbHaE6IILDsF01lSC8-2BrDAv3TL66AVJksg0Xj4ySRmjlGKztiE61e02Pt0bZgiS8kqILFKhSgzG7-2FwBU-2FIFWHM0KsZFsNRuwbkbMTPiK8Mf4ZyG9WtJJdIH87hi-2FaiV-2B0EoTpHfv0hbXsBnKMaxmAGYlaGIMU-3D">Mark
van Vuuren</a>,<span class="apple-converted-space"> </span><a href="http://el.sagepub.com/ls/click?upn=BKftdG-2F681xH37lBnj1ROKeCKio-2FQx6UbnYlrBc1BWNHWL7k-2Bvui8U1Lu8HAOlupT6TsmS9MeHBjfJzQGiYmYOdcQ6KqpMD1mcoWFe5rBIE-3DIx9e_diDGOTYd5VtUVU61sQqLx5YsN6mHIuUCynkRs7FNbzBYoI5beEJhqorgQuaYuy9gBwbqvsGTVmmmfC-2BCxDTFOfRqhFsPTetZngKaRcrtXEyILUorN-2F16E3Zv-2FeMdvJAXEwgH32LcmMtKZiAod9VAnioZ-2FR-2BadbklUt5BVO4IXEH8OulBwy-2FoU-2F-2Fefj95LJ7NHXtZTcZlJmxcTEVycxX1gOn4TWfG2VJdvSUIcKsSL51GbpCBBsSjGXxUD6F3ac6JhoYNqRulQHddekfd-2Bc1KDiaku8w4bsTJX-2FtgGMUj-2FVg-3D">Marca
Wolfensberger</a>, and<span class="apple-converted-space"> </span><a href="http://el.sagepub.com/ls/click?upn=BKftdG-2F681xH37lBnj1ROKeCKio-2FQx6UbnYlrBc1BWO9ebPB-2FLxGGMcm1v-2BPz3k-2F9MNd-2BYu7xZ1H7LS8NxwOjQ-3D-3DRiBs_diDGOTYd5VtUVU61sQqLx5YsN6mHIuUCynkRs7FNbzBYoI5beEJhqorgQuaYuy9gBwbqvsGTVmmmfC-2BCxDTFOfRqhFsPTetZngKaRcrtXExCJb3cf10kKuW6c2i3ZZnijN2j-2Ftj7QyzQXgVn9m2CiWhrU9fCkmZs5iylFBaPply2hv8SAJ-2BnQqQ8T-2F5fZmamKE-2BYeTSVcY2sucsWEHOwwFPqk06a-2BOHutsnMsbZqcgbBoPoZYvCSVj70pF-2FV2fxUe6iXiX-2BmjDXMfCiHn4-2Fc9xE0Xha5Rh5JSL0rTMbKAEw-3D">Menno
D.T. de Jong</a></span><o:p></o:p></p>
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<p class="MsoNormal"><a href="http://el.sagepub.com/ls/click?upn=jzaGsQJhoGeIOmLQbz1SMpGIkp107kQ6WXn94KSDOClPDDTvVX1K3PJdizCh3SL7TTmmM7nWvFr33Uhfyv6TksiGok-2FBzRRGkJe-2FwmP8NdXVbBdNdSa1nDLDWNrIsF2h-aBP_diDGOTYd5VtUVU61sQqLx5YsN6mHIuUCynkRs7FNbzBYoI5beEJhqorgQuaYuy9gBwbqvsGTVmmmfC-2BCxDTFOfRqhFsPTetZngKaRcrtXEwGKw416fLsCv02O-2BjP-2FnhecBcvM-2F14plv0dazaGcEUq6rzDhaZ5lJU19Km5qgDqdR7Ha-2FVyOY6BrJzHY2tgUdKKAK54KTQXWRWOaweSYUW0Vpzn5UapC4UzzhNMSK85NPqTsiHqSVAbEnH7x6tEy99wriE25rhTtJkURwyvy1B8rmh4b42PsA6fJcQWd3aPMA-3D"><span style="font-size:13.5pt;font-family:"Arial",sans-serif;color:#006ACC;text-decoration:none">Discursive
Communication Strategies for Introducing Innovative Products: The Content, Cohesion, and Coherence of Product Launch Presentations</span></a>
<span style="font-size:10.0pt;font-family:"Arial",sans-serif;color:gray"><a href="http://el.sagepub.com/ls/click?upn=BKftdG-2F681xH37lBnj1ROKeCKio-2FQx6UbnYlrBc1BWPOy6YukzljLggHWnwxopkLZnd6pNnq8uqlFdUu-2BZe6oQ-3D-3DyNNO_diDGOTYd5VtUVU61sQqLx5YsN6mHIuUCynkRs7FNbzBYoI5beEJhqorgQuaYuy9gBwbqvsGTVmmmfC-2BCxDTFOfRqhFsPTetZngKaRcrtXEyE8THYHwfGO-2BQjtg5uxDPJdR4Vevf532h8tcirmI-2FRY5kNfBDSyU-2BuqBUcSSFf7qlhIMryYmH3jVR9xqIGxthR1J0-2BJTs-2BGh0UkKyR16obciiuEI7XJFNtx174-2FmIQrrZBBcDwHI3sZhiRc-2F2QOi9HV0YsrV9pPAxZYXkOo7B5gU-2FtbWf-2BNbbIzUTvzqBsZXo-3D">Huiyu
Zhang</a>,<span class="apple-converted-space"> </span><a href="http://el.sagepub.com/ls/click?upn=BKftdG-2F681xH37lBnj1ROKeCKio-2FQx6UbnYlrBc1BWM2-2FGwhWAIlJJlOKTGKseDhM5JxYIKIB-2BbNyLNA5RGxrw-3D-3De49M_diDGOTYd5VtUVU61sQqLx5YsN6mHIuUCynkRs7FNbzBYoI5beEJhqorgQuaYuy9gBwbqvsGTVmmmfC-2BCxDTFOfRqhFsPTetZngKaRcrtXEz66DGeuvX6sCy-2B4GMv7UfFeiEFoyZg-2BJ69-2FfUVRJRNR9AcfRT6Lo-2FvX27P-2Flub2iPZrFfMWwhpV3TDzw9lvRZpuNp8wnHzO01M3jIVt-2FairrSs0Ns5vK10uQQjvWgkfgBtlDrz-2BpGzapuTfgHqSLMkqbetiOIEhe4B3ZCqLRgoiMZk09JTD6HijsVNGlMHcNM-3D">Yiqun
Song</a>,<span class="apple-converted-space"> </span><a href="http://el.sagepub.com/ls/click?upn=BKftdG-2F681xH37lBnj1ROKeCKio-2FQx6UbnYlrBc1BWMsC1hcqOoYljPdB0UIhiaPkC8pTYqoYNPJ6ExvKfNBTg-3D-3Dk26z_diDGOTYd5VtUVU61sQqLx5YsN6mHIuUCynkRs7FNbzBYoI5beEJhqorgQuaYuy9gBwbqvsGTVmmmfC-2BCxDTFOfRqhFsPTetZngKaRcrtXEw3m5rPN-2FHOKbDXS2QbaznliUdao5bcjh43oPGbxdhqoTi7aeSAfiCn-2FYBLDC3H5ATYX15KVlnUgzkYdMl75L6ZZ4MBfh-2BXk9IE7lyfY7qPOr5H6-2BwnkQNgfjX0mdvYOJ0XLNnTS3mxnwnebYaoJUQGlKH2tHV-2FnmyQwDmPrIKlOp3LvfbY8OigGLZfnDyOinA-3D">Yuanhong
Wei</a>, and<span class="apple-converted-space"> </span><a href="http://el.sagepub.com/ls/click?upn=BKftdG-2F681xH37lBnj1ROKeCKio-2FQx6UbnYlrBc1BWNrTmYL-2BdyKQ8cCh5yTeL05MtsYahdqg9H2d2LH8cQpDQ-3D-3DGTTY_diDGOTYd5VtUVU61sQqLx5YsN6mHIuUCynkRs7FNbzBYoI5beEJhqorgQuaYuy9gBwbqvsGTVmmmfC-2BCxDTFOfRqhFsPTetZngKaRcrtXEy-2F8CzfvHabxpkqOwH8WnMrU3-2BD1e1mQtcWj09mxUuA7EDgLGN1NQITx7V471a6m5PiV6pbE8QSgWqoKsBDh85pY89ryfzmjqbxo1aFvZ7Kve27PL-2F8oArtHiuv2eb-2FI5lW5n1QGl8Kk0nTQUjtJOrAWMhkpgbMpQwKRbfwvZ0dlHKjopKhAl6zXrDnuCEZKBM-3D">Jingjiang
Liu</a></span><o:p></o:p></p>
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<p class="MsoNormal"><b><span style="font-size:13.0pt;font-family:"Arial",sans-serif">Book Reviews</span></b><o:p></o:p></p>
<p class="MsoNormal"><a href="http://el.sagepub.com/ls/click?upn=jzaGsQJhoGeIOmLQbz1SMpGIkp107kQ6WXn94KSDOClPDDTvVX1K3PJdizCh3SL7TTmmM7nWvFr33Uhfyv6Tkn3pL5nK8ioCSQG0EHvbex1D917Iy7kuoMoZy-2BtFTGXMDglX_diDGOTYd5VtUVU61sQqLx5YsN6mHIuUCynkRs7FNbzBYoI5beEJhqorgQuaYuy9gBwbqvsGTVmmmfC-2BCxDTFOfRqhFsPTetZngKaRcrtXExQNsHRWGgZsdjX2KuvqxLmj4mK8EqcQ312OpsVo3JnTKRdpfPqw-2FR-2FiJt1Dmb-2FGKuDeI-2FnqQg-2B7ccCigMApHDvNAqTRfX1AlsXNKTb52cfEMc9ePCFkV6mJpXpczVNpLMoOPqsOT-2BN8vox4-2FMeBSFXKFCkkE-2BZfJXBokvJ6rDw1Tf6AHp3exBRzPIA-2BAVYpuE-3D"><span style="font-size:13.5pt;font-family:"Arial",sans-serif;color:#006ACC;text-decoration:none">Book
Review: Technical Communication After the Social Justice Turn: Building Coalitions for Action</span></a>
<span style="font-size:10.0pt;font-family:"Arial",sans-serif;color:gray"><a href="http://el.sagepub.com/ls/click?upn=BKftdG-2F681xH37lBnj1ROKeCKio-2FQx6UbnYlrBc1BWMG8VUnbSVOGqt5JFxsLjkcD3EKC-2BnWIadq5evhX1Ia1F7fAfFPQhVdcPSNKvMkVOY-3DdseU_diDGOTYd5VtUVU61sQqLx5YsN6mHIuUCynkRs7FNbzBYoI5beEJhqorgQuaYuy9gBwbqvsGTVmmmfC-2BCxDTFOfRqhFsPTetZngKaRcrtXEypiPhiPITdeFqSrwZXTEoRGZpyyPmgGA2ei-2FsVWVTeKONIbcfRJ1Ey0Jr8vOD5-2B2FfUwXBkwoq2idliyec6f359lwvaEeSoto5IA6vFGGFymlb4tlrfTI0rvWHZ6W49H0bIi08Sew0AEe0kUPl7GUlKe3l-2FnTJ4oQVSXmmdsWh2N4OGSYgdR7LywvfsW3JiUs-3D">Whitney
Jordan Adams</a></span><o:p></o:p></p>
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<p class="MsoNormal"><a href="http://el.sagepub.com/ls/click?upn=jzaGsQJhoGeIOmLQbz1SMpGIkp107kQ6WXn94KSDOClPDDTvVX1K3PJdizCh3SL7TTmmM7nWvFr33Uhfyv6TkvIpCWexXlo-2B-2B7GwOpAyf5tFU9lYjSa2qvh-2BISYYyUoR2F0h_diDGOTYd5VtUVU61sQqLx5YsN6mHIuUCynkRs7FNbzBYoI5beEJhqorgQuaYuy9gBwbqvsGTVmmmfC-2BCxDTFOfRqhFsPTetZngKaRcrtXEz2Z1IYyEgdm3zSN6vwb3krK674W9UoXJmza3iHXVkr5nSqNhVa49N5BQa4KIPafB-2BAlsUAhBAGwVYO4O-2BhrcxtoN5JZi5KsBf8WLI2O-2BaXUWW3i3-2BlHXltmVWoxa2iJKbdhIN7ZsdU8nEAxGpmilxKkXy8SNA8IfsxZC9hVzcXVSx67Mcwrh0RwQbMBQZjzaM-3D"><span style="font-size:13.5pt;font-family:"Arial",sans-serif;color:#006ACC;text-decoration:none">Book
Review: Landmark Essays on Writing Program Administration</span></a> <span style="font-size:10.0pt;font-family:"Arial",sans-serif;color:gray">
<a href="http://el.sagepub.com/ls/click?upn=BKftdG-2F681xH37lBnj1ROKeCKio-2FQx6UbnYlrBc1BWPFR8xS8iPDMqTBGG-2BJGpAKFtFXZBZ7IjKMvtVw3YjcdA-3D-3DeI9m_diDGOTYd5VtUVU61sQqLx5YsN6mHIuUCynkRs7FNbzBYoI5beEJhqorgQuaYuy9gBwbqvsGTVmmmfC-2BCxDTFOfRqhFsPTetZngKaRcrtXEx8sUASTWfOhZ951wbLFy3s57-2BG7HjTcp3lNAiK22yChvYatoU8XMWe-2B-2FFdpxajVUsGxQ-2FdbB6kcN5ddUPZmiqxsxh6dQRF6UxCo-2FHgdriDOERUVMYIrfs0ve9e1-2By32s0bhO2J89b7jYuWqmvdiVVa0aB0erYv9YPjDyAJGl447rlHd0JrSgDoS4YjGRJGlqU-3D">Susan
Pagnac</a></span><o:p></o:p></p>
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<p class="MsoNormal"><span style="font-size:10.5pt;color:black">— <o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Geneva",sans-serif;color:black">Jo Mackiewicz (“mack-uh-which” or “mack-uh-wits”)<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Geneva",sans-serif;color:black">Professor and Coordinator, Rhetoric and Professional Communication<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Geneva",sans-serif;color:black">Editor,
<i><a href="https://journals.sagepub.com/home/jbt">Journal of Business and Technical Communication</a></i><o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Geneva",sans-serif;color:black">English Department<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Geneva",sans-serif;color:black">Iowa State University, 413 Ross Hall, Ames, IA 50011-1201<o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Geneva",sans-serif;color:black">jomack@iastate.edu</span><span style="font-size:10.5pt;font-family:"Geneva",sans-serif"><o:p></o:p></span></p>
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